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After-sale service


1,Speedy, timely, efficient service we are engaging to achieve.

Yuantu professional after-sales service staff are on line 24 hours, ready to provide professional, timely service. If you need our after-sales service personnel to provide on-site service, we stipulate that Hebei, Liaoning and surrounding areas will arrive 24 hours, and other provinces and regions will arrive at the customer site within 48 hours.

2, Remote service

Every furnace installed from now and after, built-in remote service function is available. It connects customer’s furnace with our remote control center directly, that makes our technician to analysis and debugging or give directions accurately and swiftly.

3. 12 months guarantee period

Every furnace installed from now and after,we provide 12 months guarantee period for every respect of the furnace. The performance Guarantee of 12 months counting from the date of mutual signing of the acceptance certificate. During this period, service and parts required(caused by YUANTU) is free of charge.

4, Lifetime service

We supply lifetime service to every furnace we installed. Including service for equipment quality, process and operation, replacement of parts, mechanical renew, electric renew, programme renew.

Need service, contact us by telephone(0086-134-8358-5395) or email(

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